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Privacy Policy

At PLUX, one of our main priorities is the privacy of our visitors. This Privacy Policy contains types of information that is collected and recorded by any of our associated websites:

For more information about the privacy policy for our software titles, please see the information below for each individual software and/or see the privacy information in the individual software titles, if available.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us through email at info@plux.info.

A summary of what we do with your data

We, PLUX wireless biosignals S.A., process and store your personal data which you submit to us via any interactions with us such as submitting an inquiry and/or request using one of the websites listed above or via e-mail with the intention of receiving further information about our products and/or services, prices, quotations, and/or to place an order. 

What is personal data?

Personal data covers any data that is or could be used to identify a natural person and the institution, university, or company in which name an information, quotation or order requests can be submitted. 

Personal data covers the following information, although not all information might be provided at any interaction with PLUX :

  • Name
  • Title, role
  • E-Mail address(es)
  • Address (private, institutional or commercial)
  • Name of the institution, university or company
  • Telephone numbers
  • Fax numbers

For what reasons are we using it?

We collect this personal information for purposes within the following contexts:

  • Fulfilling your information, service, quotation, and/or ordering request
  • Contacting you with your consent in order to deliver the requested information and/or products
  • Sending you important notices regarding your requested information and/or products
  • Improving our products and services through internal audits in which we analyze your experience using our products (shared by yourself with us)
  • Troubleshooting and supporting any complications you might experience using our product

Shipping Service Provides

As much as we would enjoy it to deliver our products to you personally, this is, unfortunately, not possible in almost all cases, reason for which we do depend on working with Shipping Service Providers such as DHL, FedEx, UPS, and others.

We submit the following data to our Shipping Service Providers in order to deliver your orders or replacements to you:

  • Name & address of the receiving customer, institution, university or company (incl. contact person)
  • Telephone number

Under normal circumstances, we provide you a tracking number of your order in which you can find this information listed. For any other shipping related questions, please do not hesitate to contact us via e-mail at orders@plux.info. 

PLUX is not responsible for the privacy policies of our Shipping Service Providers. For more information about the privacy policy of each provide please visit the following websites:

If any other local Shipping Service Provider is involved in the shipping of your orders (can be checked using your tracking number), please check their individual privacy policies.

Your Data – Your Rights

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us at any time via e-mail at info@plux.info.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you
  • The right of rectification
  • The right of restriction
  • The right of data portability
  • The right to withdraw consent

Handling of your sensor data in OpenSignals (r)evolution (Desktop)

Our OpenSignals (r)evolution software is designed for signal acquisition and visualization using PLUX devices. Although the current version of this software runs in a Google Chrome browser, the software is installed locally on your computer with no cloud-based interaction or architecture being involved for the exchange, storing and processing of your acquired biosignal data. 

The only data exchange with PLUX servers which requires an active internet connection is conducted during the activation process of the software add-ons linked to your device. This exchange does only occur once and only device-specific information (e.g. MAC-address) is transmitted in order to check which add-ons have been enabled for the use with your device(s).

The acquired sensor data is stored locally on your machine and is not stored on any kind of PLUX cloud service. However, OpenSignals supports data exchange with the following cloud-based storage platforms to facilitate the sharing of your data within your work group:

Handling of your sensor data in physioplux Clinical (Android)

Our physioplux Clinical is designed for signal visualization through animated graphics using PLUX devices, recording data as name & surname, birthdate, height, gender, profession, e-mail address, weight and diagnose, locally on the app, and information as name, birthdate and diagnose, as well as the electromyographic data collected during the session, on a final report, automatically recorded on the tablet, and also with a cloud-based interaction possibility, to store assessment and training data collected during the session. 

Physioplux Clinical also exchanges data with PLUX servers, which requires an active internet connection, to activate the clinical applications available on the software app for each specific device. This exchange does only occur once and only device-specific information (e.g. MAC-address) is transmitted in order to check which clinical applications have been enabled for the use with your device(s).

Handling of your sensor data in physioplux Trainer (Android)

Our physioplux Trainer is designed for signal visualization through animated bars graphic using PLUX devices. A final report, including an ID and final score, is sent by e-mail to the physiotherapist and also stored in a cloud-based platform, accessible using the web browser. 

Physioplux Trainer also exchanges data with PLUX servers, which requires an active internet connection, to activate the sensors. This exchange does only occur once and only device-specific information (e.g. MAC-address) is registered.  

Handling of your sensor data in physioplux Go (Android and iOS)

Our physioplux Gophysioplux Go is designed for signal visualization through animated graphics using PLUX devices. A final report, including patient name or ID and clinical condition, can be extracted to a PDF document, for the Android version, is automatically saved on the device. 

Physioplux Go also exchanges data with PLUX servers, which requires an active internet connection, to activate the sensors. This exchange does only occur once and only device-specific information (e.g. MAC-address) is registered.  

Handling of your sensor data in OpenSignals Mobile (Android)

Our OpenSignals (r)evolution software is designed for signal acquisition and visualization using PLUX devices on Android devices. The App is installed locally on your Android device with no cloud-based interaction or architecture being involved for the exchange, storing and processing of your acquired biosignal data. 

Third-Party Privacy Policies

We use third-party services and tools which can involve your data in order to follow our business activities such as contacting you, processing your inquiries and requests, and/or to improve our products. 

PLUX cannot control the privacy practices and data protection policies of third parties. However, we want you to know which tools we are using so that you can be sure that your data is being handled with caution.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

Seriously

That’s how we take your privacy and we will take all measures to protect your personal information. We will not sell or redistribute to anyone the information shared through the interaction with our websites, online store or any other communication with our company.