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Commercial Policy

Quotation Requests

Quotation requests can be submitted via the following options:

Webstore

Request a quote for your products by following these steps:

  1. Add all the products to your cart and proceed with the checkout process
  2. During the checkout process, fill in your contact information (billing and shipping address(es))
  3. Under payment options, select Quotation Request and submit your request. 

Our sales team will review your request and get back to you within 1 to 2 business days.

Via E-Mail

Send us a list of the products you want a quotation for to sales@plux.info including the following information and our sales team will get back to you within 1 to 2 business days:

  • Billing address (incl. full company / institution name)
  • Shipping address (if different from the billing address)
  • Phone Contact
  • VAT number of your company/institution (only for companies / institutions within the EU qualified for VAT exemptions)

If you have trouble finding the right products for you, feel free to contact our sales team (sales@plux.info) for support on finding the best options for you.

Purchasing via Purchase Orders

You can submit your purchase orders in multiple ways listed below. Once submitted, your order and the submitted documents will be reviewed by our team before your order will be confirmed which may take 1 to 2 business days.

Fast Track Order

Place your order using a purchase order from your company or institution by following these steps:

  1. Add all the products to your cart and proceed with the checkout process

  2. During the checkout process, fill in your contact information (billing and shipping address(es))

  3. Under payment options, select Purchase Order

  4. Upload your Purchase Order (preferable in .PDF format)

  5. Submit your request

Our sales team will review your request and get back to you within 1 to 2 business days.

Regular Track Order

Send the purchase order via e-mail to sales@plux.info and our team will get back to you within 1 to 3 business days. Please make sure that the following information is included in your purchase order:

  • Billing address (incl. full company / institution name)

  • Shipping address (if different from the billing address)

  • Phone Contact

  • VAT number of your company/institution (only for companies / institutions within the EU qualified for VAT exemptions)

Payment Terms

Our standard payment terms are upfront payment, although we also offer 30 days payment terms for universities and research institutions upon request. 

Our accepted payment options are:

  • Wire Transfer
  • PayPal
  • Credit Card

Please use the following bank details for Wire Transfers:

    Reference: Sales order of your order (SO XXX)

    IBAN:  PT50000700000091208576323
    SWIFT/BIC: BESCPTPL 
    Bank: Novo Banco, S.A. 
    Branch: Centro Empresas Lisboa Orienta

Wire Transfers may take 3-5 business days until they are processed. To help us speed up the order process, reply to your order confirmation e-mail with the payment confirmation attached.

Note: PayPal payment methods are only available for purchases under 2.500,00 €.