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All orders are by default processed in Euros (€). If you need a quotation or invoice in other currencies, please reach out to our sales team via e-mail (sales@plux.info).

Commercial Policy

Quotation Requests

Quotation requests can be submitted via the following options:

Webstore

Request a quote for your products by following these steps:

  1. Add all the products to your cart and proceed with the checkout process
  2. During the checkout process, fill in your contact information (billing and shipping address(es))
  3. Under payment options, select Quotation Request and submit your request. 

Our sales team will review your request and get back to you within 1 to 2 business days.

Via E-Mail

Send us a list of the products you want a quotation for to sales@plux.info including the following information and our sales team will get back to you within 1 to 2 business days:

  • Billing address (incl. full company / institution name)
  • Shipping address (if different from the billing address)
  • Phone Contact
  • VAT number of your company/institution (only for companies / institutions within the EU qualified for VAT exemptions)

If you have trouble finding the right products for you, feel free to contact our sales team (sales@plux.info) for support on finding the best options for you.

Purchasing via Purchase Orders

You can submit your purchase orders in multiple ways listed below. Once submitted, your order and the submitted documents will be reviewed by our team before your order will be confirmed which may take 1 to 2 business days.

Fast Track Order

Place your order using a purchase order from your company or institution by following these steps:

  1. Add all the products to your cart and proceed with the checkout process

  2. During the checkout process, fill in your contact information (billing and shipping address(es))

  3. Under payment options, select Purchase Order

  4. Upload your Purchase Order (preferable in .PDF format)

  5. Submit your request

Our sales team will review your request and get back to you within 1 to 2 business days.

Regular Track Order

Send the purchase order via e-mail to sales@plux.info and our team will get back to you within 1 to 3 business days. Please make sure that the following information is included in your purchase order:

  • Billing address (incl. full company / institution name)

  • Shipping address (if different from the billing address)

  • Phone Contact

  • VAT number of your company/institution (only for companies / institutions within the EU qualified for VAT exemptions)

Payment Terms

Our standard payment terms are upfront payment, although we also offer 30 days payment terms for universities and research institutions upon request. 

Our accepted payment options are:

  • Wire Transfer
  • PayPal
  • Credit Card

Please use the following bank details for Wire Transfers:

    Reference: Sales order of your order (SO XXX)

    IBAN:  PT50000700000091208576323
    SWIFT/BIC: BESCPTPL 
    Bank: Novo Banco, S.A. 
    Branch: Centro Empresas Lisboa Orienta

Wire Transfers may take 3-5 business days until they are processed. To help us speed up the order process, reply to your order confirmation e-mail with the payment confirmation attached.

Note: PayPal payment methods are only available for purchases under 2.500,00 €.

Minimum Order Quantity

We don't require any Minimum Order Quantities. Whether you need 1, 100 or 1000 sensors, we're ready to help! 

Standard Currency

All orders are by default processed in Euros (€). If you need a quotation or invoice in other currencies, please reach out to our sales team via e-mail (sales@plux.info).

Changing or Cancelling Your Order

If you placed an order by mistake, forgot an item or simply changed your mind - don't worry! 

Reply to your order confirmation e-mail with the request to cancel your order or with any update request and we'll help you finding a solution.

Please note that we can only control the content of your order before the shipping process has been initiated. Any changes submitted after your order has left our offices may result in additional fees.

Changing Orders During the Shipping Process (i.e. your order has left our offices and is on its way to you)

While we are happy to change your order to meet your expectations, changes made after your original order has been shipped may be charged with additional shipping costs to ship any extra products.

Orders Refused at Customs 

If your shipping destination is located ouside the EU, your local customs may apply additional taxes and fees on top of the total value of your order before releasing your order. Unfortunately, we have no control over these fees. Imports and associated costs (e.g., local taxes, customs fees) are handled and paid by the customer at the destination's local customs.

Orders refused at customs and returned due to unpaid taxes and/or fees will only be partially refunded as any resulting fees and charges will be deducted from the refund amount or added to your overall order if you'd like to re-ship your orderPlease see our Shipping Policies for more information.

If your local customs is refusing to release your order for any other reason, please contact our support team at helpdesk@plux.info for help.

Support

We all need a little help sometimes. Whether you need help to select the best products for your use case, setting up your devices, or just want to chat, please use the following contacts:

  • Pre-Sales Support: sales@plux.info

  • Technical support, post-sales support and others: helpdesk@plux.info

Contact Us

Visit our Contact Us page for further contact information.