Too small!
enlarge browser window please
 

Refund Policy

If you are not happy with your order, we will provide you a refund for your order. In this case, please contact our support team at helpdesk@plux.info with your order number and refund request and our support team will get back to you within 1 to 2 business days.

Refund requests must be submitted within 30 days upon order delivery and may take up to 2 weeks to be fully processed.

We are always driven to provide the best possible service, but we understand that sometimes things may not live up to your expectations. In these cases, please allow us to reach out to you to understand the reason for your refund request.

Warranty & Replacements

Warranty Periods

We offer a standard warranty period of 2 years for all kits and closed products (e.g. enclosed sensors), 3 months for individual components (e.g. barebone sensors) and 6 months for product batteries. 

Products for replacements within the warranty period must be submitted to our support team for initial analysis before being sent to our offices. Please refrain from sending in your products within previous notice as this will complicate the warranty analysis and replacement process.

Reporting Warranty & Replacement cases

Please report any issues you are experiencing with your device that may need to be replaced via e-mail to our support team (helpdesk@plux.info). We will get back to you within 1 to 2 business days and try to solve the issue remotely, if possible, before proceeding with a replacement process.

If your product falls within your warranty, we will either repair your damaged/malfunction product or provide an equivalent product.

What will void my warranty?

Please note that while we always try to find a way to cover replacements within your warranty, it may not always be possible, as for example in the following cases that may void your products warranty:

  • mechanical damages and malfunctions caused by mishandling of the device (e.g., dropped devices, twisted cables)
  • hardware changes made by the customer (e.g. sensor soldered to third-party device)
  • misuse or mishandling against the indications provided in the product documentation (e.g. indications and warnings in user manuals)
  • using non-compatible cleaning products and methods
  • product and/or user suffered damages using the product outside the context of its intended use (see Regulatory for more information on your product's intended use)

What if my warranty period is over?

Feel free to contact our support team (helpdesk@plux.info) even if your product is of the warranty period to be able to provide you an estimate of the repair costs of your product, if possible. Alternatively, we offer a 20% discount on the purchase of replacement products.